Cisco Maintenance
Cisco maintenance is a technical service we offer at MercadoIT that includes monitoring, maintenance, and inspection tasks and procedures aimed at ensuring the functionality and optimal performance of Cisco equipment. We offer a comprehensive and fully customized service for each customer—whether EOS or EOL—to adapt to each project while prioritizing the sustainability and cost-effectiveness of the technology.
Need help?Third-Party Cisco TPM Maintenance Services We Offer
We are the leading provider of SEOS (End of Support Life) and EOL (End of Life) equipment and services, specializing in offering customized maintenance for Cisco devices, with a professional approach tailored to your needs.
We offer various service levels as part of our TPM (Third-Party Maintenance) program, designed to ensure the operational continuity of your critical equipment.
TPM Spare Parts Management
This service includes 8×5 support (eight hours, five days a week) and a response by the next business day, analysis and diagnostics, an action plan outlining the technical steps to be taken, replacement of parts, possible on-site service (optional, depending on each case), and the delivery of project reports.
TPM Service with SLAs Tailored to Your Needs
This type of third-party maintenance (TPM) service includes 24/7 support, with a response time of no more than 4 hours. It features tailored analysis and diagnostics, a personalized action plan, guaranteed replacement parts, and a project report.
FULL TPM Service
This is the most comprehensive and all-encompassing option. It includes support available 24 hours a day, seven days a week, and a response time of no more than 4 hours. It also includes remote analysis and diagnostics, an action plan with preventive tasks, replacement of damaged parts, and on-site service at your facilities by our team, along with a project report featuring detailed reports and quality metrics.
Help Desk
Specialized technical support to resolve issues and answer questions. It can be purchased as a standalone service or as a supplement to any level of maintenance.
What does our Cisco maintenance plan include?
Our Cisco maintenance service is tailored to each client. Thanks to our expertise in the high-performance technology sector, we offer repair, support, consulting, inspection, and maintenance services. And, whenever possible, we prioritize reusing equipment, thereby extending its useful life and demonstrating a greater commitment to sustainability and the environment.
We'll identify the needs of your Cisco devices and provide customized maintenance.
Preventive Diagnosis
To avoid unforeseen issues and identify potential problems early on.
Customer Service, Advice, and Technical Support
Everything we do is made to order and 100% customized
Continuous remote monitoring
And the option for on-site maintenance.
Permanent inventory
Immediate delivery of parts and replacement parts.
Updates
Systems and devices at all times.
Delivery and Pickup of Parts and Equipment
We do it quickly and securely.
We provide Cisco maintenance for all types of equipment
We offer support and maintenance services for all types of Cisco devices:
All of these devices offer a sustainable, cost-effective, high-performance solution that is compatible with most network systems and technology infrastructure. And at MercadoIT, we handle their maintenance and support, whether they are our own or not. We work to ensure the optimal operation of IT environments in a secure, efficient, and reliable manner.
We make high-performance technology possible.
Benefits of Hiring Us as Cisco Maintenance Specialists
Choosing us as your Cisco maintenance provider to inspect, monitor, and maintain your Cisco IT equipment means choosing reliability, security, and peace of mind. From a single provider, you can get advice, technical support, parts, installation, and routine maintenance to ensure your equipment’s optimal performance.
You extend the useful life of your equipment, which saves you money by eliminating the need to purchase new equipment.
We offer you a faster and more comprehensive service, without the need for intermediaries.
We are committed to sustainability, which is why we extend the useful life of your IT infrastructure and properly manage electronic waste.
We provide you with fully customized advice based on the actual needs of your facilities.
We offer a variety of Cisco maintenance options for networking equipment, allowing us to adapt to different projects.
We also provide maintenance and monitoring services for EOS/EOL equipment that is no longer supported by the manufacturer.
At MercadoIT, we avoid the “ping-pong” effect: no jumping from one provider to another based on the brand or type of issue. We offer you a comprehensive, centralized service with everything you need to keep your IT infrastructure running without interruptions: expert advice, immediate availability of replacement parts, repairs, monitoring, and on-site support— all from a single provider.
Frequently Asked Questions About Cisco Maintenance
Below, we answer some frequently asked questions about Cisco equipment and its maintenance. If you have any other questions or would like to learn more, please contact us.
Having a Cisco maintenance service at your company, office, institution, or any type of facility that has Cisco IT equipment is essential for preventing unforeseen issues caused by technical failures, extending the lifespan of your devices, ensuring their security, and, above all, being able to respond quickly to any failure. We provide rapid responses to any type of incident, extend the lifespan of devices to ensure cost savings, and optimize network infrastructures whenever possible.
Cisco support is tied to new equipment that is still under warranty and is generally limited to the official period defined by the manufacturer. In contrast, at MercadoIT, we offer a flexible and customized maintenance service, specifically designed for EOL (End of Life) or EOS (End of Support) equipment that is no longer covered by official support.